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TelegramYour account over MTProto, not a bot.
Go&Reply connects to your regular Telegram account over MTProto, like one more device. That is why private chats, groups and channel discussions all reach the inbox, you can reply at any time with no 24 hour window, and the other person sees a conversation with you rather than with a bot.
MTProto, personal account. Bots cannot see normal chats
Where messages come from
What an account connection gives you
A Telegram bot only sees people who pressed Start and has no access to normal conversations. Connecting the account removes that limitation entirely.
Private chats in fullEvery conversation on the account, including ones that started before you connected. The customer can write first and it reaches the inbox with no conditions.
Groups and mentionsIn customer and team groups the inbox receives mentions of your account and replies to your messages, not the whole discussion stream.
Channels and commentsYou can publish posts to your channel and answer in the discussions under them: comments arrive in the same queue as private messages.
Replies under your own nameThe Autopilot and templates work inside your account, so in Telegram it looks like a normal conversation, with no bot label and no buttons.
What the API allows
What is possible and what to keep in mind
Telegram does not forbid working from a personal account, but it does not encourage automation either, so moderation and clear boundaries matter here.
Reply in private chats at any timeWorksThere is no 24 hour window like on Instagram or WhatsApp: you can continue a thread a week later.
Work in groups and channel commentsWorksOnly mentions and replies reach the inbox so the queue is not flooded with ordinary chatter.
Publish posts to a channelWorksText, photos, video and albums on a schedule, together with the other networks on one post card.
Bulk messaging your contactsWith a limitTechnically possible, but this is exactly what gets accounts limited by Telegram. The Autopilot here works on incoming messages only and never sends campaigns.
Buttons and inline keyboardsNot availableThose are bot features and a regular account does not have them. Short text answers and links are used instead.
Connecting through a botNot availableA bot cannot read normal chats or reply in a thread the customer started, so a unified inbox on a bot is impossible. MTProto is a deliberate choice.
Telegram
MTProto
Alex M.Private2Paid, waiting for access
Customers chatGroup14Question about delivery
Brand channelChannel31Comments under a post
Marta L.Private1Need a company invoiceThe customer sees a conversation with you
Session
as a devicePhone number and code
Cloud password with 2FA
Your own api_id and api_hash
The session appears in Telegram's device list and ends in one click
Connecting
Signing in like on a new device
Telegram treats the connection as an ordinary device: it appears in your active sessions and can be ended there in one click.
- A personal Telegram account, not a bot
- Your phone at hand for the confirmation code
- Your cloud password if two factor is enabled
Telegram does not officially recommend automation on personal accounts. Excessive activity, especially messages to strangers, can lead to restrictions. That is why the Autopilot here answers incoming messages only and keeps the reply rate within human limits.
1Enter your phone number in international format
2Enter the code from Telegram and the cloud password if 2FA is on
3Optionally set your own api_id and api_hash from my.telegram.org
Access is granted the network's official way and revoked in one click
FAQ
About Telegram
The connection here works differently from the other networks, which is why it raises the most questions.
MTProto technically gives access to the whole account, so in settings you tick which chats, groups and channels sync with the inbox. The rest is neither downloaded nor stored, and the session can be closed from Telegram's device list.
A Telegram bot only sees people who started it, cannot read normal conversations and cannot reply in a chat the customer began. That does not work for a unified inbox, so we connect the account instead of a bot.
The inbox shows an authorisation error and the Telegram Autopilot pauses so it does not make things worse. Your history and settings in Go&Reply stay, and you can reconnect once the limit is lifted.
More networks
They connect the same way
Connect Telegram and see for yourself.
Seven days free, all eight networks available from the start, cancel whenever you like.