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FacebookThe page, Messenger and reviews together.
A Facebook page has three sources at once: private messages in Messenger, comments under posts and star reviews. Go&Reply puts them in one queue, shows how long the reply window has left, and turns a low rating into a support task instead of a lost review.
Messenger Platform and Graph API, a page is required rather than a personal profile
Where messages come from
What arrives from the page
Facebook brings more questions about opening hours, stock and warranty than the other networks, so templates pay off here the fastest.
Page MessengerCustomer messages arrive in the shared queue with the customer card and the reply window timer.
Comments under postsA public reply plus a private one in a single action, with spam and links to other shops hidden by rule.
Star reviewsA rating below four stars immediately creates a support task and a notification so you can answer within minutes.
Publishing to the pageText, photos, albums and links on a schedule, from the same post card as the other networks.
What the API allows
What Facebook allows
The rules match Instagram: Meta grants access for the page, and messaging is bound by a 24 hour window.
Read and reply in MessengerWorksWith the customer's message history and order data filled in from templates.
Reply to and hide commentsWorksIncluding comments under the page's ad posts.
Work with reviewsWorksA reply to the review and a support task on a low rating, recorded in the log.
Writing outside the 24 hour windowWith a limitOnly specific message types are allowed, for example an order update. Normal messaging resumes when the customer writes again.
A personal profile instead of a pageNot availableMeta does not open messaging for personal profiles. Only a page can be connected, and your personal profile stays untouched.
Facebook
page
Olga P.MessengerAre you open on Saturday?
Ivan K.CommentIs the price current?
Maria S.Review5/5Fast delivery
Pavel R.Review2/5Slow to answerA low rating becomes a support task at once
Messenger
24 hour windowFree form reply available for 9 more hours
Auto reply to the first message
Hide spam under posts
Meta grants access for the page; your personal profile is untouched
Connecting
Connecting the page
Through the same Meta login as Instagram: if both belong to one business, they connect in a single pass.
- A Facebook page rather than a personal profile
- Admin rights on the page
- A linked Meta Business Manager for messaging
1Click Connect Facebook and sign in with an account that manages the page
2Pick the page and confirm access to messages, comments and reviews
3If an Instagram account is linked to the page, connect it in the same step
Access is granted the network's official way and revoked in one click
FAQ
About Facebook
Two questions about permissions and about the page owner's personal profile.
No. The Facebook login only proves to Meta that you manage the page. Access is granted to the page itself: its messages, comments, reviews and insights. Your private conversations, friends and feed stay out of reach.
On Personal one page. On Business a page per workspace, up to forty accounts in total across all networks, so an agency runs different clients without mixing their inboxes.
More networks
They connect the same way
Connect Facebook and see for yourself.
Seven days free, all eight networks available from the start, cancel whenever you like.