1What you are agreeing to
By creating an account or using Go&Reply you agree to these terms and to the privacy policy. If the terms do not suit you, the service must not be used.
2Your account and what we require
An account is created by an adult with legal capacity, or by a representative of an organisation entitled to do so. You are responsible for the accuracy of the data provided, for keeping your password safe and for the actions of any team member you granted access to.
3Subscription, payment and cancellation
There are two plans: Personal at 15 USD and Business at 99 USD per month. Personal starts with seven free days that turn into a paid subscription unless cancelled before they end. Business is charged from the start, without a trial. Billing is monthly and renews automatically until cancelled.
Cancellation is done in the profile at any time and stops the next charge, while access lasts until the end of the paid period. A downgrade keeps your data and lowers the limits. Payments are processed by the payment provider and we never receive card details.
4What the service does and does not promise
The service collects incoming items from connected networks, helps prepare and send replies, publishes content and builds reports. What is possible in each network is limited by that network's own programming interface, and we cannot extend it beyond what the network allows.
We do not guarantee growth in sales, reach or followers, and we are not responsible for decisions made by the social networks: rule changes, request limits, temporary outages or the suspension of a particular account on their side. The service is provided as it is, with reasonable effort on availability and support.
5Your content and responsibility for what is sent
The rights to your content stay with you. You grant us a limited right to process it and transmit it to connected networks in order to do what you ask: send a reply, publish a post, build a report.
You are responsible for the messages sent and the material published, including autopilot drafts that you approved or allowed to be sent automatically in the moderation mode you chose. That is exactly why the product has limits, blocked topics and an action log.
6What is not allowed
The rules of the social networks apply here too: breaking them leads to your account being suspended on their side, not only to a dispute with us. The following is prohibited when using the service.
- Bulk messages to people who did not contact you first
- Attempts to bypass request limits, automated scraping of pages and reverse engineering of the service
- Illegal content, deception, impersonating another brand or person
- Handing your access to third parties outside the roles and invitations the product provides
- Using the service to work around a suspension imposed on an account by a social network
7Rights to the service itself
The interface, code, texts, design and the Go&Reply name belong to us. A subscription grants the right to use the service, not the right to copy it, resell access or present our materials as your own.
8Suspension and termination
We can suspend access if activity in an account breaks these terms or the rules of the social networks, creates a security risk or leads to platform complaints. Where possible we warn first and explain the reason.
You can stop using the service at any time: cancel the subscription and, if you wish, delete the account together with its data. The procedure is described on the data deletion page.
9Limitation of liability
To the extent permitted by law, our liability is limited to the amount you paid for the subscription over the last twelve months. We are not liable for lost profit, reputational damage or decisions the social networks make about your account.
10Changes, governing law and disputes
The terms can be updated along with the product; the update date is shown at the top and material changes are announced to the account email in advance. Continuing to use the service after the changes take effect means accepting the new version.
The agreement is governed by the law of Spain, where the operator is registered, without prejudice to the consumer rights granted by the law of your country of residence. A dispute is first addressed by correspondence: write to us and we will answer.
11How to reach us
Questions about this document, deletion requests and data subject requests are accepted by email. We answer within 30 days, usually sooner.
Service operator: Go&Reply, Calle Armiche 13, Arona, Santa Cruz de Tenerife (Islas Canarias), 38652, Spain.