Question 1

Instagram refuses to connect

Accepted Answer

Check the account type: Business or Creator is required, Meta does not expose messages for a personal profile Make sure the account is linked to a Facebook page: the link is set once in Instagram settings On the Meta consent screen keep every requested permission checked: an unchecked box breaks exactly the stream it covers

Question 2

Telegram asks for a code and does not connect

Accepted Answer

The code arrives inside the Telegram app itself rather than in a private message: open the official Telegram chat on the phone If two step verification is on, enter the Telegram cloud password: the session is not created without it Connect a work account: the inbox receives the chats the connected account can see, and the session is always visible under devices in Telegram

Question 3

WhatsApp Business does not accept the number

Accepted Answer

The number has to be registered in the WhatsApp Business Platform: the ordinary WhatsApp Business app does not work for this Migrating a number disables it in the ordinary app: plan for that, there is no one click way back

Question 4

X connected but private messages do not arrive

Accepted Answer

X exposes private messages only on paid tiers of its API: mentions, replies, quotes and publishing work without it The feed refreshes on an interval: X limits requests per hour, so instant delivery does not exist there

Question 5

The inbox is empty although the network has messages

Accepted Answer

Check the selected workspace and the queue filters: hidden spam and closed conversations are not shown by default Networks limit how far back history goes: messages received before the connection may not appear, new ones arrive fine

Question 6

A reply will not send in WhatsApp

Accepted Answer

The 24 hour window most likely closed: after it only a pre approved template is allowed and free text is rejected by the network Pick a template from the approved list: the remaining window time is shown in the conversation itself

Question 7

Two people answer the same customer

Accepted Answer

Assign the thread to an operator: an assigned conversation is marked and leaves the shared queue for everyone else Check the roles: a client and an operator have different permissions, and a client should not see other conversations at all

Question 8

Drafts stopped appearing

Accepted Answer

Check the monthly AI reply limit: three thousand on Personal, twenty thousand on Business Look at the blocked topics and hourly caps: the request may have hit a rule that forbids an automatic reply Make sure the moderation mode is not set to manual for this kind of request

Question 9

The tone does not sound like us

Accepted Answer

Mark three or four real answers as good: the voice is tuned on examples rather than on adjectives Remove contradictions from the brief: asking for short and detailed at once makes the model pick something in between

Question 10

A reply went out with a wrong fact

Accepted Answer

Open the log: it holds the exact text, the time and the rule the reply passed under, that is where the review starts Fix the fact in the brief and move this kind of request to approval mode for a week

Question 11

A scheduled post did not publish

Accepted Answer

Check the account connection at the time of publishing and the monthly post limit of the plan Look at the attachment format: vertical video for TikTok and Reels, the 500 character limit on Threads

Question 12

Image or video generation will not start

Accepted Answer

Check the included generations left: Personal has fifty images and five dollars of video per month Past the limit generations come from the balance: images at twenty five cents, video at the model price shown before you start

Question 13

The card is declined

Accepted Answer

The decline comes from the bank rather than from us: usually it is a block on online payments or a subscription limit Try another card and check that the name and address match the bank details

Question 14

A charge after cancelling, or two charges in a row

Accepted Answer

Check the cancellation date in the profile: cancelling stops the next charge while a started paid period runs to its end Send the transaction reference from the bank letter through the form below: with it the review takes minutes, without it days

Question 15

An invoice or receipt is needed for accounting

Accepted Answer

The documents for every payment sit in the profile under billing and download in one click Company details have to be added before paying: they are not inserted into an already issued document afterwards

Question 16

The AI limit ran out mid month

Accepted Answer

The inbox, publishing and analytics keep working: only the AI features pause Moving to Business opens the limits immediately and the payment provider prorates the rest of the period

Question 17

The sign in code does not arrive

Accepted Answer

Check the spam folder and that the address has no typo: the code comes from an address on the goandreply.com domain The code is valid for a limited time and one use: request a new one if more than a few minutes passed

Question 18

A team member cannot see a section

Accepted Answer

Permissions are granted per workspace: check the role and which workspace the person was invited to The client role deliberately sees only its own brand: access to another one needs an invitation to that workspace

Question 19

The account has to be handed to another person

Accepted Answer

Invite the new person to the workspace with the right role, then remove the old account from the team Network connections belong to the workspace rather than to a person: there is no need to reconnect the accounts

Tell us what happened, here is the fix.

Check these before opening a ticket

A network will not connect or dropped out

Instagram refuses to connect

Telegram asks for a code and does not connect

WhatsApp Business does not accept the number

X connected but private messages do not arrive

Messages do not arrive or a reply will not send

The inbox is empty although the network has messages

A reply will not send in WhatsApp

Two people answer the same customer

The autopilot is silent or answers wrongly

Drafts stopped appearing

The tone does not sound like us

A reply went out with a wrong fact

A post did not go out or came out wrong

A scheduled post did not publish

Image or video generation will not start

Everything about charges

The card is declined

A charge after cancelling, or two charges in a row

An invoice or receipt is needed for accounting

The AI limit ran out mid month

Signing in, roles and workspaces

The sign in code does not arrive

A team member cannot see a section

The account has to be handed to another person

Open a ticket

What to expect from support

Still stuck?

Tell us what happened, here is the fix.

Check these before opening a ticket

A network will not connect or dropped out

Instagram refuses to connect

Telegram asks for a code and does not connect

WhatsApp Business does not accept the number

X connected but private messages do not arrive

Messages do not arrive or a reply will not send

The inbox is empty although the network has messages

A reply will not send in WhatsApp

Two people answer the same customer

The autopilot is silent or answers wrongly

Drafts stopped appearing

The tone does not sound like us

A reply went out with a wrong fact

A post did not go out or came out wrong

A scheduled post did not publish

Image or video generation will not start

Everything about charges

The card is declined

A charge after cancelling, or two charges in a row

An invoice or receipt is needed for accounting

The AI limit ran out mid month

Signing in, roles and workspaces

The sign in code does not arrive

A team member cannot see a section

The account has to be handed to another person

Open a ticket

What to expect from support

Still stuck?