1Three levels of deletion
Pick the level that solves your task. Disconnecting a network stops processing immediately and leaves your other connections untouched. Deleting workspace data removes the conversations and generated content of that brand. Deleting the account ends the subscription and removes everything at once.
- Level 1: disconnect a network in the profile, the token is deleted at once
- Level 2: delete the data of a workspace on request
- Level 3: delete the account together with every workspace
2Disconnect a single network
Open your profile, the connected accounts section, and press disconnect next to the network. The access token is deleted immediately, reading new messages and any answering stop the same second. Your other networks keep working.
Access can also be revoked from the network side with the same result. For Instagram, Facebook and Threads this is the business integrations screen of your Meta account, for YouTube the permissions page of your Google account, for TikTok and X the connected apps section, for WhatsApp Business the number settings in the platform. Telegram is connected as your own session over the MTProto protocol, so it is closed inside Telegram, in the devices section.
3Delete the data of a workspace
Write from the address the account is registered to, to privacy@goandreply.com, and name the workspace. We confirm the request and delete the data of that workspace without touching your other brands and clients.
- Conversations, comments, mentions and reviews received from connected networks
- Drafts and sent replies, including those produced by the autopilot
- Generated images, video and post copy of that workspace
- Brand voice settings, templates and automation rules
4Delete the whole account
The request is sent from the profile or by email to privacy@goandreply.com from the account address. After confirmation we revoke the tokens of every connected network, end the subscription and delete all workspaces together with their content. The action is irreversible and the data cannot be restored afterwards.
5Timing and backups
Tokens are deleted immediately and the content disappears from the interface as soon as the request is confirmed. Backups rotate on a schedule, and within 30 days of the confirmation no copy of the deleted data remains.
Separately from that, the law can require keeping accounting records of payments. Those records hold the amount, the date and the payment identifier, but no conversations and no account content.
6What stays on the networks' side
The messages, comments and posts themselves live in the social network and belong to it and to you. Our deletion removes the copy inside Go&Reply, it does not delete the conversation in Instagram, Telegram, WhatsApp or any other network. That is done in the network itself under its own rules.
7How to send the request
An email to privacy@goandreply.com from the address the account is registered to. State which level you need: one network, one workspace or the whole account. We reply with a confirmation, perform the request and send a message when it is done.
8How to reach us
Questions about this document, deletion requests and data subject requests are accepted by email. We answer within 30 days, usually sooner.
Service operator: Go&Reply, Calle Armiche 13, Arona, Santa Cruz de Tenerife (Islas Canarias), 38652, Spain.