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The Copilot never sends anything by itself. It rewrites your draft: more polite, shorter, in another language, with delivery or price facts added and a next step suggested for the customer.
The Copilot is for the cases you answer yourself but want to do it faster and cleaner: a difficult customer, an awkward topic, a language you do not speak.
The Copilot sees the whole thread, the customer card and your product facts, so it does not invent things.
Short answers to what people ask about this feature most often.
Yes, within that single thread and that customer's card. Other customers and other workspaces are never part of the request.
Yes, each tweak is one AI request from the monthly allowance: 10,000 on Personal and 100,000 on Business. The counter sits next to your balance in settings.
Yes, there is a strict mode: the Copilot only changes wording while numbers, timings and terms come from your knowledge base untouched.
Seven days free, connecting the first network takes a couple of minutes, cancel whenever you like.