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Smart Inbox
Eight networks. One queue.
Direct messages, comments, mentions and reviews from every connected network arrive in one feed with statuses, team assignment and a single search.
Instagram · TikTok · YouTube · Telegram · Facebook · Threads · WhatsApp Business · X
What you get
Nothing falls through
Instead of eight tabs and eight notification streams the team works one queue where you can see who is on what and what is already closed.
- Statuses: new, in progress, closed
- Assign a conversation to a teammate
- Filters by network, status, tag and lead score
- Search across the whole message history
Conversation with sarah.k
Instagram · 12:04
Do you ship to Europe? How long does it take?Yes, 3 to 7 business days. Tell me your city and I will give the exact date.Lisbon. I will take two if it arrives before FridayAssign to meTag: orderClose
Customer card
Lead Score 92CityLisbon, PortugalOrders3 orders, last one 12 days agoChannelsInstagram, WhatsApp Business
Ready to buyAnswered 4 times
The whole message history across networks in one place
How it works
From connecting to the first reply
Usually under ten minutes, including the networks checking your access.
01
Connect the networksOfficial network integrations; Telegram connects to your own account over MTProto.02
Collect the queueHistory is pulled in automatically and new messages arrive in real time.03
Sort by what mattersThe AI adds a category and lead score: buyers rise to the top, spam sinks.04
Reply or hand overAnswer by hand, from a template or let the Autopilot do it; assign the hard ones to a person.In detail
What the inbox is made of
Every kind of messageDirect messages, post comments, mentions, story replies and reviews.
Intent categoriesPurchase, support, partnership, complaint, spam. The label is set on arrival.
Working togetherAssignment, internal notes and an action log: you see who answered what and when.
One notification streamPush and email are configured once for all networks instead of app by app.
Search and historyFull text search across networks plus a customer card with every past conversation.
Access and rolesAn agent sees the inbox only, an editor also content, the owner everything including billing.
FAQ
About the inbox
Short answers to what people ask about this feature most often.
Yes. Go&Reply works on top of your accounts: a reply is delivered to the network and shows up in its own app exactly as if you had sent it there.
Over MTProto to your regular account, not through a bot. That is why private chats land in the inbox and the other person sees a conversation with you rather than with a bot.
On Personal one account per each of the eight networks. On Business up to forty accounts spread across five workspaces.
Nearby
Works together with
Turn it on today.
Seven days free, connecting the first network takes a couple of minutes, cancel whenever you like.